Energy Billing. The town of Galveston is rolling out a reasonable and plan that is equitable deal with energy payment for customers that sustained pipeline harm leading to water leakages throughout the freeze.

Energy Billing. The town of Galveston is rolling out a reasonable and plan that is equitable deal with energy payment for customers that sustained pipeline harm leading to water leakages throughout the freeze.

This policy adjusts customers’ bills to prevent expenses from usage excesses as a result of water line leakages.

Many town water clients experienced water line breaks because of freezing conditions week that is last. The town performed meter reads since it does on a monthly basis on the week-end of February 20-21, therefore the outcomes show the consequences for the freezing temperatures on water use. The town received significantly more than 2,000 demands from water clients to do meter cutoffs and about 16,000 reports had a consumption that surpassed January’s amount.

To deal with the lot of reports with extra use, the city will bill customers the lower number of their February and January bills. Customers whoever February consumption ended up being corresponding to or significantly less than January will get a bill in line with the February that is actual usage. If February use exceeds January, then your January quantity would be billed. For instance, if a consumer’s bill totaled $105, but the February consumption totaled $190, the customer would be billed $105 january. This will take into account exorbitant usage due to water leakages.

“Our IT, Utility Billing and Finance divisions have analyzed energy payment accounts and founded a reasonable policy to guarantee residents usually do not get astronomical bills because of water line leakages,” City Manager Brian Maxwell stated.

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If a client, upon getting their March and April bills, determines that an adjustment that is additional be warranted according to their documents for a drip that happened after February’s read, the client should contact energy Billing at

At the time of February first, 2016, energy payments online utilizing a credit or debit card are COMPLIMENTARY! The town has partnered by having a brand new supplier and it is passing on those cost savings for your requirements, our consumer.

In addition, the town offers a car re payment system where in actuality the quantity due is drafted immediately every month.

*Please note a $0.75 solution cost would be added and gathered by way of a party that is third for eCheck re re payments.

City Providing Payment Plans for Past Due Accounts

Starting might 7 th , the town should be disconnecting water solution for clients who possess a previous balance that is due.

Galveston’s Utility Billing division is wanting to work well with residents that have fallen behind to their bills by providing re payment plans before disconnecting solution. With Hurricane Harvey, the holiday’s, plus an unusually cool start of 12 months, the division stopped switching down water to clients’ domiciles or companies who had been delinquent final autumn. They shall resume disconnections for non-payment start on might 7, 2018.

Clients wanting to avoid high priced charges and interruption of solutions ought to take part in the re re payment plan system open to them. Signing up for this program that is penalty-free simple. Those in need for the relief can below follow the steps:

1. Call the energy Billing department at 409-797-3550 during normal company hours.

2. Produce re re payment to start out your enrollment into the system.

3. Set a payment arrangement up for the remaining stability.

This system will be accessible through might 4, 2018. Clients whom enroll will undoubtedly be needed to make each payments that are scheduled on-time, without any extensions provided. a missed repayment while regarding the re re payment arrangement will reinstate penalties and void your enrollment.

To join up today with this offer that is gracious the City’s energy billing division, please phone 409-797-3550. To get more information,

New energy payment launching that is web-portal August

City of Galveston energy clients in August will dsicover a brand new utility payment web-portal whenever accessing their bills online.

The website that is new roll away on Monday, August 5, and supply additional and upgraded features for clients. These modifications consist of easy-to-view repayment dates and re payments due, and payment that is in-depth.

Clients with numerous reports will more be able to easily toggle between various properties and records. The upgrade that is new provides the town the capacity to deliver communications to clients through their online account. There will also be security that is additional into the brand brand new design to safeguard clients.

Clients thinking about seeing the new web-portal may drop by the Utility Billing Department from the very first flooring of City Hall at 823 25th Street.

Clients will maybe not have to alter their current logins for the brand new web-portal. If clients never have yet finalized in, they might produce a login by going to the “Pay our Water Bill” tab in the website of

If clients have actually any queries in regards to the utility that is new internet site, they’ve been welcome to phone Utility Billing at 409-797-3550.